Privacy Policy

Effective date: April 2025 · Applies to clothinglab.ca · Last reviewed: April 2026

Clothing Lab (‘we,’ ‘us,’ or ‘our’) is committed to protecting the personal information of everyone who visits or places an order through clothinglab.ca. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer or visitor.
By using our website or submitting a project inquiry, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:
⦁ Your name and email address when you submit a project inquiry or sign up for our newsletter
⦁ Your brand or organisation name, garment preferences, and design details submitted through our Start Your Project form
⦁ Your billing and shipping address when placing an order through our online store
⦁ Payment information processed securely through our third-party payment provider — we do not store your full card details on our servers
⦁ Any design files, logos, or images you upload or email to us for production purposes
We also collect certain information automatically when you visit our site, including your IP address, browser type, pages visited, and how you arrived at the site. This is standard analytics data used to improve our website experience.

We use the information we collect to:
⦁ Process your order and communicate with you about production, timelines, and delivery
⦁ Send you mockups, quotes, and project updates via email
⦁ Send our newsletter if you have subscribed — you can unsubscribe at any time using the link in any newsletter email
⦁ Improve our website and customer experience
⦁ Comply with applicable Canadian laws and regulations including PIPEDA
We do not sell, rent, or share your personal information with third parties for marketing purposes.

Any design files, logos, or artwork you submit to Clothing Lab for production are used solely to fulfil your order. We do not use your designs for any other purpose, share them with third parties, or display them publicly without your explicit written consent.
By submitting a design, you confirm that you own the rights to the artwork or have obtained the necessary permissions to use it for custom printing on apparel. Clothing Lab is not liable for any intellectual property claims arising from customer-submitted designs. Please refer to our Terms and Conditions for our full Design Review Policy.

Your information is stored on secure servers. We use reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, or destruction.
While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
⦁ Access the personal information we hold about you
⦁ Request corrections to inaccurate or incomplete information
⦁ Withdraw consent for us to use your information, subject to legal or contractual restrictions
⦁ Request that we delete your information, subject to certain exceptions
To exercise any of these rights, contact us at customersupport@clothinglab.ca. We will respond within 30 days.

Our website uses cookies to improve your browsing experience and track site analytics. You can disable cookies in your browser settings, though this may affect certain features of the site. Our cookie consent banner allows you to accept or decline non-essential cookies.

We use third-party services to operate our website and process orders, including payment processors, email marketing platforms, and analytics tools. These providers have their own privacy policies and handle data in accordance with their terms. We only share the minimum information necessary for them to perform their services.

If you subscribe to our newsletter, your email address will be used to send you merch tips, production updates, and occasional promotions. We use a third-party email marketing platform to manage our newsletter list. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at customersupport@clothinglab.ca.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes acceptance of the updated policy.

Email: customersupport@clothinglab.ca
Website: clothinglab.ca