Terms and Conditions

Effective date: April 2025 · Applies to clothinglab.ca · Last reviewed: April 2026

These Terms and Conditions (‘Terms’) govern your use of clothinglab.ca (‘the Website’) and all purchases, project inquiries, and interactions with Clothing Lab (‘we,’ ‘us,’ ‘our’). By accessing the Website, submitting a project inquiry, placing an order, or using the design editor, you agree to be bound by these Terms in full.
If you do not agree with any part of these Terms, you must not use the Website or place any order. We recommend saving or printing a copy of these Terms for your records.

1. About Clothing Lab

Clothing Lab is a Canadian custom apparel production partner providing screen printing, embroidery, and custom decoration services on garments including t-shirts, hoodies, crewnecks, hats, bags, and other apparel items. We serve individuals, brands, content creators, student clubs, businesses, event organisers, and organisations across Canada.
Clothing Lab operates both a self-serve design platform (the ‘Design Lab’) and a quote-based custom order service (accessible through the ‘Start Your Project’ form). These Terms apply to all orders regardless of how they are initiated.

By using the Website, placing an order, submitting a design, or clicking to accept at checkout, you confirm that:
You are at least 18 years of age, or you have the consent of a parent or legal guardian
You have the legal capacity to enter into a binding agreement
All information you provide is accurate, complete, and up to date
You will comply with all applicable Canadian laws in connection with your use of our services
These Terms form a legally binding agreement between you and Clothing Lab. Continued use of the Website or submission of any order constitutes ongoing acceptance of these Terms as updated from time to time.

3.1 No minimum order quantity. Clothing Lab accepts orders of any size including single pieces. Pricing reflects the cost of producing custom decorated apparel at the requested quantity. We reserve the right to decline any order at our sole discretion.
3.2 Order confirmation. An order is not confirmed until Clothing Lab has sent you a written confirmation by email. Submission of an order or payment does not guarantee production has begun. We may contact you to verify details, request design files, or clarify specifications before confirming.
3.3 Mockup approval. For all orders, Clothing Lab will provide a visual mockup of your design on the chosen garment before production begins. Production will not start until you have approved the mockup in writing by email or through our project form. Your written approval of the mockup constitutes your final confirmation that the design, placement, colour, and garment selection are correct.
3.4 Customer approval responsibility. By approving a mockup, you accept full responsibility for the accuracy of the design, placement, spelling, sizing, and all other visible elements. Clothing Lab is not liable for errors that were present in and approved via the mockup.
3.5 Order changes after approval. Once you have approved your mockup, the order enters production and no changes can be accommodated. This includes changes to design, placement, garment colour, garment tier, quantity, or delivery address. Change requests must be made before mockup approval.
3.6 Turnaround times. Production timelines vary based on order size, complexity, and current capacity. Turnaround times are quoted and confirmed in writing on a per-order basis before production begins. Quoted timelines are estimates only and do not constitute a guarantee. Clothing Lab is not liable for delays caused by circumstances outside our reasonable control.
3.7 Quality inspection. All orders are inspected by Clothing Lab before packaging and dispatch. This inspection is a good-faith check and does not constitute a warranty against all defects. If a defect is identified post-delivery, refer to our Refund and Store Credit Policy.

4.1 Pricing. All prices displayed on clothinglab.ca are in Canadian dollars (CAD). Prices include front and back screen print decoration unless otherwise stated. Prices are subject to change without notice. The price confirmed in your quote or displayed at checkout at the time of order will be honoured for that specific order.
4.2 Additional charges. Embroidery, rush production, special garment requests, and services not covered by the standard flat-rate pricing may be subject to additional charges. All additional charges will be communicated in writing in your quote before any commitment is required from you.
4.3 Payment. Full payment is required before production begins on all orders. We accept all major credit cards through our third-party payment processor. Clothing Lab does not store payment card information on our servers. All transactions are processed securely.
4.4 Taxes. Prices displayed on the Website may be exclusive of applicable taxes. Goods and Services Tax (GST), Harmonised Sales Tax (HST), Provincial Sales Tax (PST), or Quebec Sales Tax (QST) will be applied at checkout in accordance with Canadian tax law based on your province of delivery. Tax amounts are displayed before you complete your purchase. Clothing Lab will remit all collected taxes to the Canada Revenue Agency in accordance with its obligations under Canadian tax legislation.
4.5 Currency. All transactions are processed in Canadian dollars (CAD). Clothing Lab is not responsible for any foreign currency conversion fees charged by your bank or payment provider.

5.1 Shipping area. We ship to all Canadian provinces and territories. We do not offer international shipping at this time.
5.2 Shipping rates. Standard shipping is charged at a flat rate as displayed at checkout. Free shipping is available on qualifying orders meeting the minimum order value threshold as displayed on the Website. Rates and thresholds are subject to change.
5.3 Production and shipping are separate. Your total delivery timeline includes both production time and shipping time. These are separate and are communicated to you before production begins.
5.4 Risk of loss. Risk of loss and title to goods passes to you upon handover to the shipping carrier or, for local delivery, upon delivery to your specified address. Clothing Lab is not responsible for loss, theft, or damage after handover to the carrier.
5.5 Incorrect address. Clothing Lab is not responsible for orders that cannot be delivered due to an incorrect or incomplete delivery address provided by the customer. Additional shipping charges may apply to resend affected orders.
5.6 Delivery delays. Clothing Lab is not liable for delays caused by shipping carriers, weather, third-party logistics providers, or other events outside our reasonable control. If your order is time-sensitive, communicate your deadline at the time of ordering.

This section is critically important. Please read it carefully before submitting any design.
6.1 Full customer responsibility. All intellectual property responsibility for designs submitted to Clothing Lab rests entirely and solely with the customer. Clothing Lab accepts no liability whatsoever for any intellectual property infringement arising from or related to any design, image, logo, artwork, text, or other content submitted by a customer for production.
6.2 Customer warranties. By submitting any design to Clothing Lab — whether through the Design Lab editor, the Start Your Project form, by email, or by any other means — you represent, warrant, and irrevocably confirm that:
– You are the original creator of the submitted design, or you hold all necessary rights, licences, and permissions to reproduce it on apparel for your intended purpose including personal use, resale, gifting, and commercial distribution
– The design does not infringe any third-party trademark, copyright, trade dress, patent, moral right, or any other intellectual property right anywhere in the world
– You have obtained all necessary licences, permissions, and clearances required to use any element within your design including but not limited to logos, brand marks, character likenesses, photographic images, typographic designs, and artistic works
– The design does not contain defamatory, obscene, illegal, or harmful content
– You accept sole and full legal liability for any claim, demand, loss, damage, cost, or expense — including reasonable legal fees — arising from or related to any intellectual property infringement or any other legal issue arising from your submitted design
6.3 Indemnification. You agree to fully indemnify, defend, and hold harmless Clothing Lab, its owners, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your submitted design; (b) your breach of any warranty in Section 6.2; (c) any claim that your design infringes the intellectual property rights of any third party; or (d) your use of any Clothing Lab design template in a manner not permitted by these Terms.
6.4 Clothing Lab liability cap. Notwithstanding any other provision of these Terms, Clothing Lab’s total liability in connection with any submitted design is expressly limited to the value of the specific order in question, regardless of the nature of any claim.

7.1 Voluntary preliminary review. Clothing Lab may, at its sole and absolute discretion, conduct a preliminary review of submitted designs before confirming production. This review is a voluntary, good-faith service provided as a courtesy to customers. It does not constitute a legal clearance, an intellectual property search, a trademark search, a copyright clearance, or any form of legal advice.
7.2 No guarantee. The preliminary review is not exhaustive, not comprehensive, and not legally binding. Clothing Lab makes no representation that all potentially infringing, problematic, or legally complex design elements will be identified during any review. The identification of a concern during review in one instance does not create any obligation to identify similar or related concerns in future orders.
7.3 Review does not transfer liability. The performance of a preliminary review by Clothing Lab — or the failure to identify any issue during a preliminary review — does not reduce, limit, transfer, or in any way affect the customer’s intellectual property responsibilities and liabilities as described in Section 6. Clothing Lab’s review of a design and confirmation of production does not constitute an endorsement of the design’s legality or an acceptance of any IP liability.
7.4 Right to decline. Clothing Lab reserves the right to decline production of any order at any time at its sole discretion, including but not limited to orders where a design concern has been identified. If an order is declined by Clothing Lab before production has commenced, any payment received will be refunded in full. This is the entirety of Clothing Lab’s obligation in such circumstances.
7.5 Customer response to review flags. If Clothing Lab contacts you regarding a concern identified during preliminary review, you may: (a) provide documented proof of your right to use the design element in question, (b) submit a revised design that resolves the concern, or (c) cancel the order for a full refund. Clothing Lab will not proceed with production until the concern is resolved to its reasonable satisfaction.

8.1 Templates for inspiration only. Templates, example designs, visual assets, clip art, and other pre-loaded elements available within the Clothing Lab Design Lab editor are provided for layout guidance and creative inspiration only. They are intended to assist customers in visualising placement, scale, typography, and design possibilities for their own original artwork.
8.2 No commercial licence granted. The presence of any template or asset in the Design Lab does not constitute a representation by Clothing Lab that the asset is cleared for commercial use. No licence — express or implied — is granted to reproduce any template or pre-loaded design element on garments for commercial sale, distribution, or any purpose other than personal private use, unless you independently hold or obtain the rights to do so.
8.3 Customer responsibility for template use. The customer is solely responsible for ensuring that their final submitted design — including any element drawn from, inspired by, or based upon templates available in the Design Lab — complies with all applicable intellectual property laws. Clothing Lab accepts no liability for any commercial or personal use of design templates.
8.4 Reporting concerns. If you believe any template or asset in the Design Lab infringes your intellectual property rights, please contact us at customersupport@clothinglab.ca and we will investigate promptly.

9.1 Manufacturing variation. While Clothing Lab works with quality-controlled blank garment suppliers, minor variations in colour, texture, weight, and sizing may occur between production runs and between individual garments within the same order. These variations are inherent to garment manufacturing and do not constitute a defect or grounds for a store credit claim.
9.2 Colour variation in decoration. Screen printed and embroidered colours are reproduced as accurately as possible from approved digital mockups. Due to differences in monitor calibration, ink batch variation, screen type, fabric composition, and printing conditions, finished garment colours may vary slightly from what appears on screen or in your digital mockup. This is a known and unavoidable characteristic of garment decoration. Clothing Lab expressly excludes all liability for minor colour variations between approved mockups and finished garments.
9.3 Size and fit. Clothing Lab provides garment sizing information where available. Fit and sizing outcomes are the customer’s responsibility. Size dissatisfaction does not qualify for store credit or any other remedy under our Refund and Store Credit Policy.
9.4 Garment availability. In the rare event that a specific garment blank becomes unavailable after an order is confirmed, Clothing Lab will contact you to discuss a suitable alternative of equivalent or greater specification. If no suitable alternative is acceptable to the customer, a full refund will be issued.

10.1 Cancellation before mockup approval. Orders may be cancelled at any time before the customer has provided written mockup approval. To cancel, contact customersupport@clothinglab.ca with your order number. A full refund will be issued within 5 business days.
10.2 Cancellation after mockup approval. Once a customer has provided written mockup approval, the order enters production and cannot be cancelled. No refund will be issued for cancellations requested after mockup approval.
10.3 Refunds and store credit. Clothing Lab does not offer cash refunds on completed custom orders. Store credit may be issued for qualifying production errors as described in our Refund and Store Credit Policy, which is incorporated into these Terms by reference.
10.4 Fraudulent chargebacks. If a customer initiates a chargeback or payment dispute with their bank or card provider in bad faith — including for a completed order that was approved by the customer at mockup stage — Clothing Lab reserves the right to pursue recovery of all amounts including any associated chargeback fees and legal costs.

11.1 Permitted use. You may use the Website for lawful purposes only. You must not use the Website in any way that is unlawful, harmful, fraudulent, or that violates the rights of any person.
11.2 Account security. If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at customersupport@clothinglab.ca if you suspect unauthorised use of your account.
11.3 Accuracy of information. You are responsible for ensuring all information you provide to Clothing Lab — including delivery addresses, design specifications, and contact details — is accurate and complete. Clothing Lab is not liable for errors or delays caused by inaccurate customer-provided information.
11.4 Technical issues. Clothing Lab does not warrant that the Website will be uninterrupted, error-free, or available at all times. We are not liable for any loss or damage caused by temporary unavailability of the Website.

12.1 Our content. All content on the Website — including text, images, logos, branding, product descriptions, design templates created by Clothing Lab, and all other materials — is the property of Clothing Lab or its licensors and is protected by Canadian and international copyright and trademark law.
12.2 No reproduction. You may not reproduce, copy, distribute, publish, modify, or create derivative works from any Website content without our prior written permission.
12.3 Customer content licence. By submitting designs, logos, images, or other content to Clothing Lab for the purpose of fulfilling your order, you grant Clothing Lab a limited, non-exclusive, royalty-free licence to use that content solely for the purpose of producing your order, communicating with you about your order, and conducting our internal quality and IP review process. We will not use your content for any other purpose without your explicit written consent.
12.4 Portfolio and marketing. Clothing Lab may wish to photograph or display completed orders as part of our portfolio or marketing materials. We will always seek your explicit consent before doing so. You may decline without affecting your order in any way.

13. Privacy

Clothing Lab collects and processes personal information in accordance with our Privacy Policy, which is available at clothinglab.ca/privacy-policy and is incorporated into these Terms by reference. By placing an order you consent to the collection and use of your personal information as described in the Privacy Policy.

14. Limitation of Liability

14.1 Cap on liability. To the maximum extent permitted by applicable Canadian law, Clothing Lab’s total aggregate liability to you for any claim arising from or related to these Terms, any order, or the Website is limited to the total amount you paid for the specific order giving rise to the claim.
14.2 Exclusion of consequential loss. Clothing Lab is not liable for any indirect, incidental, special, punitive, or consequential damages including but not limited to: loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of reputation, loss of data, or any other indirect or economic loss, even if Clothing Lab was advised of the possibility of such damages.
14.3 Force majeure. Clothing Lab is not liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond our reasonable control including but not limited to: acts of God, natural disasters, pandemic, fire, flood, supplier failure, carrier disruption, power outage, labour dispute, government action, or internet service failure. In such circumstances we will notify you as soon as reasonably practicable and make reasonable efforts to resume performance.
14.4 Consumer rights. Nothing in these Terms limits or excludes any rights you may have under the Consumer Protection Act (Ontario) or other applicable Canadian consumer protection legislation that cannot lawfully be excluded or limited.

15. Indemnification

You agree to indemnify, defend, and hold harmless Clothing Lab and its owners, directors, officers, employees, contractors, suppliers, and agents from and against any and all third-party claims, actions, demands, liabilities, losses, damages, judgements, costs, and expenses (including reasonable legal fees) arising from or related to:
– Your breach of any provision of these Terms
– Your submitted designs and any intellectual property claims arising from them
– Your use of the Website or the Design Lab
– Your violation of any applicable law or regulation
– Any false or inaccurate information you have provided to Clothing Lab
– Your infringement of the rights of any third party including intellectual property rights

16. Dispute Resolution

16.1 Good faith resolution. Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute arising from these Terms or any order through good-faith direct communication. Contact us at customersupport@clothinglab.ca with a description of your concern and the order number. We will respond within 5 business days.
16.2 Governing law. These Terms and all disputes arising from or related to them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
16.3 Jurisdiction. You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, Canada for the resolution of any dispute that cannot be resolved through good-faith negotiation.
16.4 Limitation period. Any claim arising from or related to these Terms or an order must be brought within one (1) year of the date on which the cause of action arose. Claims brought after this period are permanently barred.

17. Changes to These Terms

Clothing Lab reserves the right to update, modify, or replace these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the Website or placement of an order after any change constitutes your acceptance of the updated Terms. We recommend checking this page periodically. If we make a material change, we will make reasonable efforts to notify registered customers by email.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Store Credit Policy, and Shipping Policy — all available on clothinglab.ca — constitute the entire agreement between you and Clothing Lab with respect to the Website and any order. They supersede all prior communications, representations, and agreements, whether written or oral, relating to the same subject matter.

20. Waiver

No failure or delay by Clothing Lab in exercising any right under these Terms will constitute a waiver of that right. A waiver of any right or remedy on one occasion does not constitute a waiver of that right or remedy on any future occasion.

21. Contact Information

For any questions, concerns, or disputes arising from these Terms, please contact us:
Email: customersupport@clothinglab.ca
Website: clothinglab.ca